Resolver sends request notifications to control owners and will follow up with reminders when necessary. It eliminates confusion and makes the process much more streamlined. It allows them to get their work done quickly and accurately. Each control owner has their own view allowing them to focus on items specific to their area. “A real game-changer is how we’ve been able to effectively organize the audit in areas that are specific to each of the respective control owners. Lone Wolf has been able to simplify the audit process for stakeholders across the organization. This is not only a huge time-saver but makes it so easy for us to implement and manage controls.” We’ve been able to easily extract controls and go back and forth with our auditors and then push the controls and any needed updates out to the organization. I couldn’t imagine doing this without a tool like Resolver. “When you look at how the audit process for SOC 2 follows the COSO principles, you realize how many controls that you need to define and manage. With Resolver, David and his team are able to manage their entire SOC 2 process in one solution. We knew that in order for us to complete the SOC 2 certification in an efficient and timely manner, we needed to make a change.” Implementing a Solution to Streamline the Certification ProcessĪnyone who has been through a SOC 2 audit knows how much time and information goes into completion. was not only difficult to manage but was likely to be error-prone. Using spreadsheets to collect the evidence required, review controls, assign owners, etc. “We were using spreadsheets to track the progress of control owner evidence collection, but as our business grew, the spreadsheets became more complex. Their challenge - undertaking this process using spreadsheets. We decided it was time to undertake this process as a best practice baseline for protecting our customer's data while creating a competitive advantage for Lone Wolf products and solutions,” says David Armato, Security Compliance Manager, Lone Wolf Technologies. With recent highly publicized security breaches impacting other software service providers, our customers have increased their diligence to ensure their service providers are following security best practices when protecting their customer's data. “The process began when one of our customers requested SOC 2 certification as part of their contract. In the last few years, it has become more common that customers require technology companies to be SOC 2 certified. That’s why when Lone Wolf was looking to gain SOC 2 certification, they made the move from managing controls with spreadsheets to Resolver’s Information Security Management Solution. Their users manage people’s most sensitive information while dealing with the biggest transactions of their lives. As a leading provider of end-to-end technology for real estate brokers and agents, Lone Wolf understands how crucial the protection and security of information is to a business and its customers.
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